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Father & Son

Submitting a Claim

We make is simple to get the benefits you need.

You put protection in place for a reason, and it's very important for you to know how to access your benefits. Back Pocket Benefits, powered by Transamerica Life Insurance Company, is there for you every step of the way. There are several ways to file a new claim. Read below to find out what you'll need, and where to go.

Link will open in new window. You will leave our site and be redirected to Transamerica's claims portal. 

What You'll Need to File Your Claim:

Name & general information for the insured. 

Certificate/Policy Number

Social Security Number

Claim Forms or Online Portal

Online Claim Submission

Submitting a claim online is the preferred method to ensure accuracy, as well as provide the ability to track your claim status.

  • Login directly to the Transamerica portal at If you need to register, click "New User Registration."

  • Click on the policy you're trying to file a claim for (Your Critical Illness, Life, or Accident policy).

  • Once inside your policy details, click on "CLAIMS," then on the specific type of claim you want to file.

  • Complete all requested information. If your claim requires a specific form, it will be provided. 

  • Submit your claim and print a copy of your submission for your records

  • It's that easy!

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